At NovaLumi, we stand behind the quality of our products. Most items are covered by a standard manufacturer's warranty, ensuring their quality and performance. Please refer to the specific product details or contact our customer support team for information regarding the warranty coverage on the item you've purchased

Due to our made-to-order process, we are unable to accommodate cancellations or changes once an order is placed. Each item is meticulously crafted to individual preferences. We strongly advise reviewing orders thoroughly before completing a purchase. However, if there are concerns regarding production or shipping errors, please contact us at customersupport@novalumi.co for assistance.

Currently, we do not offer bulk discounts, but we may consider such options in the future. Please check our product pages or reach out to our customer support team for any updates or further information on potential bulk purchase discounts in the future.

Your privacy and personal information are highly secure on our site. We employ industry-standard encryption and security measures to protect all data shared with us. Additionally, we strictly adhere to privacy policies, ensuring that your information is handled with the utmost confidentiality and used only for the intended purposes

Order delivery times can vary based on the destination and the chosen shipping method. Typically, orders are processed within 1-3 business days. Domestic deliveries usually arrive within 3-7 business days after the processing period. Please note that these timeframes are estimates. We provide tracking information for all orders, and shipping fees are displayed during checkout. For specific inquiries or concerns about delivery, our customer support team is available to assist you.

We aim to process and dispatch orders within 1-3 business days. After processing, you'll receive shipping details with estimated delivery times based on your chosen shipping method.

If your order experiences a delay or gets lost in transit, please contact our customer support team. We'll promptly investigate the situation and work to resolve the issue, ensuring the best possible outcome for you.

If you receive a damaged item due to shipping, please reach out to our customer support team immediately. We'll guide you through the return or replacement process, ensuring a swift resolution to address the issue.

Yes, you can track your order. Once your order is processed and shipped, you'll receive an email/text containing tracking details. This information will allow you to monitor the progress of your shipment.

To request a refund, please refer to our policies page for detailed information. Ensure your request is based on specific product issues within 7 days of receiving the item. Generally, refunds for buyer's remorse are not provided, except in exceptional cases. If eligible, we'll process the refund within 3-5 business days to your original payment method. Please note, shipping costs are non-refundable, and return shipping expenses are the customer's responsibility, unless it's our error. Contact our customer support for assistance.

Yes, your credit card information is secure on our website. We utilize industry-standard security measures to protect your personal and payment details, ensuring a safe and encrypted transaction process.

If you encounter an issue with your billing or payment, we recommend contacting your bank or financial institution initially for insights or support regarding the specific payment concern. Following that, please reach out to our customer support team for further assistance or clarification regarding the issue on our website.